NetTest will integrate Psytechnics' psyVoIP software for measuring the voice quality of live customer calls into the MasterQuest VoIP solution. The MasterQuest VoIP solution is part of NetTest's OSS solution family based on MasterQuest, designed specifically for telecommunication network carriers and service providers to optimize their business performance and increase revenues
MasterQuest VoIP is a complete service assurance solution for IP networks, combining troubleshooting with key performance indicators to support the management of suppliers' service level agreements. The incorporation of psyVoIP will enable not only real-time assessment of the end-user experience, but also rapid diagnosis of customer-affecting network problems, allowing efficient prioritization of network maintenance
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"As demand for VoIP grows, managing voice quality and understanding end-user experience is a top concern among service providers. The decision to integrate real-time voice quality monitoring and diagnostic tools into our VoIP solution was obvious, and Psytechnics is second to none when it comes to voice quality," said Mr. Weber, vice president and head of the Systems Business Unit at NetTest. "Psytechnics has a proven track record, having developed the ITU standard for voice quality assessment, and its technology is a perfect fit for the current market demand."
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